Golden Panda Casino - Player’s deposit has been delayed.

I deposited €94.5 into the casino (including the additional fee the amount was €99.23) according to the casino the amount never came to them.

They refuse to resolve the issue with the payment intermediary Yapily and as a private individual I cannot contact them.

The money left the bank in an open banking style, so the bank washed its hands of it.

I have tried to talk to the casino and the bank but no one is doing anything and my money is gone. I would like it back in my bank account quickly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• According to the screenshots from your casino account, it appears that at least your last two deposits were marked as "declined," which usually means the casino did not receive them.
• Can you confirm whether these transactions are shown as successfully completed in your bank account?

Please forward me all communication between you and the casino’s customer support, as well as your bank (Nordea), regarding the missing deposit transaction to veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I sent the attachments by email that the payment appears to have been debited from my account. So I can confirm that the payment was successful in the bank. Please note that this is not a reserve, but the money has been sent and debited in full.

I have made successful deposits in the past, only this one deposit amount has "disappeared".

I believe there has been a problem between Yapily and the casino and now the casino should find out with the payment intermediary Yapily where my money is so that it can be returned to my bank account, otherwise the money will be lost.

Yapily does not offer direct customer service to retail customers.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hannawe,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika