HomeComplaintsGolden Panda Casino - Player's account is malfunctioning after large winnings.

Golden Panda Casino - Player's account is malfunctioning after large winnings.

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Golden Panda Casino
Safety Index 1.3 Very low

Case summary

The player from Sweden won €60,000 but is experiencing issues accessing his account after three withdrawals totaling €10,000. Despite having €43,000 available for withdrawal, the casino, GoldenPanda.com, has not resolved the lagging issue for two weeks and is unresponsive to his emails.

Written by Tomas
Complaint Specialist
Submitted: 21 Jul 2026
Public
Public
5 days ago

hi i won a larger amount of money 60.000 euro but after 3 withdraw 4000 + 4000+2000 euro my account stop working properly i can log on but its lagging an i cant reach my wallet anymore goldenpanda.com hasnt fixed the issue in 2 weeks just saying the same thing try this try that Nothing wrong with my account the even stop responding my emails.

has 43,000euro withdrawable

sins Chris


christopherbrocka@hotmail.com

Public
Public
3 days ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Public
Public
3 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • When was the last time the casino processed your payout?
  • Is there any further payout request pending in your account?
  • Is your player's account verified?
  • Could you please share with me your communication with the casino when you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Waiting for approval
3 days ago
seTranslationgb
Waiting for approval

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