Golden Panda Casino - Player’s account has been closed.

Hello! I made a golden panda account in April of 2025, deposited around 9k and withdrew 6k in that time; no hassle and completed kyc just fine. Not asked for proof of funds despite depositing more then 9k canadian. Now, fast forward to Jun 02 25

I deposit $300 CAD, same deposit method as always. Blackjack it into $6K. No bonuses attached. I attempt to withdraw, only to find my account closed on the morning of 06/05. Since then, I have only received 2 emails back from them, in which they asked me to provide a picture of me holding my id in a selfie, a statement of my bank account and proof of deposit; as well as who’s bank account this is? Which is an odd question, as I sent from my personal TD Canada Trust via Interact E Transfer. I feel as though I am being ignored as much as possible, so that I don’t receive my funds and they don’t lose $5700 of profit. I will be taking legal action by June 8th IF i am not able to access my funds as i have broken no TOS. They also copy paste their email response when I provided the relevant info.

Dear OmarK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you better and investigate this matter, could you please provide us with additional information?

• Have you sent the requested documents to the casino, namely the bank statement for the bank account linked to the Interac account, and the selfie with the ID? If so, on what date?
• Can you confirm that the bank account in question belongs solely to you?
• When was the last time the casino communicated with you?
• Did you win your $6000 just from playing Blackjack, or did you play any other games too?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

1. Yes i have, 06/05 same day i received the email
2. yes
3. this morning, 6:40 am with a copy pasted response
4. just blackjack and baccarat live via pragmatic play

Please forward me all the communication between you and the casino regarding the additional verification requests at veronika.f@casino.guru. Has the casino approved the bank statement you sent to them yet?

Dear OmarK,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.