The player from Italy had a problem with a €50 deposit, which was deducted from his account but not credited to his casino account. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team. Consequently, the complaint was closed, but the player retained the option to reopen it in the future if he chose to resume communication.
Golden Panda Casino - Player has issues with deposit processing.
Closed
Our verdict
Player stopped responding
Amount: €50
Golden Panda Casino
Safety Index:Very lowCase summary
Discussion
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8 months ago
Translation
Hi, I made a deposit of €50 in the aforementioned casino but it deducted it from my account without putting it in my account.
Automatic translation:
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8 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Natalia
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7 months ago
Dear Adriano11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Dear player, please specify the date when you made a deposit that was not credited to your casino account.
Have you been in contact with your payment provider regarding the issue?
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7 months ago
Dear Adriano11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
