Golden Panda Casino - Player claims to have lost money due to commission fees.

I deposited over 3000 euros and they took commission fees.

It takes 2 hours for the chat support to respond.

An automated bot says they don't take commissions, but it's the bank that does.

I contacted the bank, and they said it has nothing to do with them; it's the casino that took them.

I've sent several emails but no one responds.

They are scammers.

I've lost more than 300 euros in commission fees.

Dear Felicefg,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was this your only deposit in the casino?
• Which payment method have you used?
• Have you requested the fees to be refunded by the casino? With what result?
• Could you please share proof the fees were applied and your communication with casino support regarding the issue?
•  Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Felicefg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Felicefg. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

Ho girato l'email che mi hanno mandato ma di rimborso nulla

Dear Felicefg,

Do I understand correctly you deposited via Revolut to the casino?

Could you please share screenshots from your transaction history found in your player's profile showing the corresponding transactions if possible?

Share screenshots here or submit the information to my email at [email protected]

I sent everything to the email you wrote me

Including the email they sent me that I was supposed to receive a refund of 240 euros

Two weeks ago

It's absurd how you steal money from people.

I really advise all players against getting ripped off by these casinos.

Thanks for your reply.

Could you please share screenshots from your deposit history found in your player's profile?

Could you please share the deposit confirmations from your bank application?

Kindly share this evidence here or send the information to my email at [email protected]

I sent everything requested to

Dear Felicefg

I understand your concern however, I'm not quite sure how we can assist you. Transaction fees and payment descriptions are not something that we can influence or have the capacity to investigate. Without the deposit history found in your player profile, we are unable to determine a further course of action.

I wish I could be of more help. I’m sorry we couldn’t help you resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

We’ve reopened this complaint at the request of Felicefg. We would like to allow this case one more chance to be resolved.

Message from the player (translated):

I have all the screens Of the transactions made

Dear Felicefg,

Could you please share any evidence that the credited amount doesn't correspond to the amounts that were charged to your bank account?

Thanks in advance for your reply.

Good morning

I sent via email to everything related to both bank transactions and deposits made at the casino

Dear Felicefg,

While you sent your deposit history found in your player's account, we are unable to conclude that the casino charged you extra from the provided information. The transactions are listed as deposits and not commissions. Please let me know what information you based your accusations on and forward the evidence to my email at [email protected]

I apologize for the inconvenience.

Dear Felicefg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.