Golden Nugget Online Casino WV - Player has winnings confiscated and account blocked.

I've won over 896 I'm at the criteria over three times May deposits in order to withdraw my winnings I messaged the casino and they ignore me and say I need to meet the criteria in order to withdrawal I deposit money just like they ask still I'm not able to withdraw them the funds then they stated that violated the rules and regulations which is a lie and then they block me account still active I think this is fraud and there are just doing people's money saying that we can withdraw winnings out of their casino I still haven't received payment nor can I withdrawal

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Dear Garcia8990, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Golden Nugget Online Casino WV. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please specify what you meant by the criteria?
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Yes I went to the verification I also went through both bonus in my own money I deposit what I mean by criteria it states there if you win any money with the bonus you have to at least play a triple it which I have done I wrote the casino I emailed them and is very hard to get a response and when I finally do they say that I validated rules and regulation which is a lie I have not been able to withdrawal and I believe that this casino is a fraudulent due to it not allowing you withdrawing you my winnings that are owed to me

Dear Garcia8990,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Garcia8990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru