Golden Genie Casino - Player’s withdrawal is delayed for 7 weeks.

I have tried to withdraw the £200 owed and haven't been successful it just stays on awaiting, I have emailed and was hearing back saying it would take up to 27 days not including weekends, once that time had passed and I still didn't have the withdrawal I have tired to email countless times and have been ignored every time, the withdrawal process hasn't been continued and they dont get back to me to be able to ask whats going on

Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward all the communication between you and the casino regarding the delay in processing your payment to [email protected]? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Hello, no worries so I have emailed over what I've explained to you, hopefully I hear back from he site soon and get the money back although im very doubtful at this point, is there a possibility of reporting the site and having them closed down or investigated? Surely they can't keep doing this to everyone and not be caught for it?

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 20+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.