Golden Genie Casino - Player's withdrawal has been delayed.

So I won £5000 with no bonus or free spins

I have never made a withdrawal from them

before I keep getting the same response from the company

online Live is poor no has dates

Dear Gstar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Genie Casino.

I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify the amount you wish to withdraw from the casino?
• Could you please share with me a screenshot of your withdrawal request?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

 Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

hi I would like to withdraw 5000 been trying to do this since the 29 November

Dear Gstar,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.