The player from Hungary was facing delays in withdrawing his winnings due to repeated verification requests, which he believed were designed to prolong the process until customers depleted their entire balance. We asked him for key details about the withdrawal, bonus use, and KYC status, but he did not reply to our messages or reminder. As a result, we were unable to investigate further, and the complaint was closed for the moment due to lack of cooperation from his side.
Golazzo Casino - Player's withdrawals are consistently delayed.
Closed
Our verdict
Player stopped responding
Amount: 25,000 Ft
Golazzo Casino
Safety Index 7.2 Above averageCase summary
Discussion
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1 month ago
They keep delaying withdrawals and verification requests until the customer eventually plays away their entire balance. I would not recommend this casino to anyone.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear redeicsaba,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please give me the date when you asked for withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you complete your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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1 month ago
Dear redeicsaba,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
