Golazzo Casino - Player’s withdrawal has been delayed.

I made a withdrawal on the 11th of August which was confirmed on the 13th August 2026. I waited patiently, spoke with the chat online who assured me it had been confirmed. I emailed and used chat several times after 5 days waiting and was asked for proof the funds had not arrived in my account. I provided this information being told the complaint has been escalated. This took a few more days before any reply. I checked the Golazzo gaming account where the funds had been deposited back to?? No email to inform me so I attempted another withdrawl on the 6th September and yet again I have received no funds. It has been over 1 month since attempting to receive this withdrawl. Absolutely disappointed as this is the first withdrawal I have made. I have dealt with other sites and have never had any issues with a withdrawal within a timely manne.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila