Golazzo Casino - Player's winnings have been confiscated.

Well, on August 30, 2026, I won a large win on my bet slip. I also had an active bonus for a small amount, and due to the fact that the casino has very greedy games that eat up deposits, I decided to cancel the bonus to be able to withdraw my winnings. Of course, the casino sent me information about a requested withdrawal, which I have attached to this message. To this day, I haven't received my winnings, so out of curiosity, I decided to check the status of the requested withdrawal at the casino. I was disappointed because the amount was canceled, leaving me with only PLN 80. I contacted the chat to inquire about what happened to my winnings, but the chat representative replied that according to their regulations, I canceled the bonus, so my winnings were invalidated. I should mention that this winnings were not bonus balance, but real balance funds. Now I feel cheated by the casino because I play in many casinos where I can easily withdraw them. Cancel bonuses and withdraw real funds. Please help.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide screenshots from your player's account showing when you deposited, when you placed your winning bets, when your bonus was credited, and when it was canceled? If not all information is visible, kindly try to better describe the timeline of these events.
• Is your player's account verified?
• Could you please specify which bonus you have activated and played?
• Send emails, chat transcripts, or other supporting evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I've sent you all the information you requested. I just want to add that while I had an active bonus, I had my own deposit while playing at the casino. I used it to play games, and it was while playing with real money that I won the winning ticket. So, I didn't touch a penny of my bonus balance, and they took the money, claiming it was a bonus win. My gaming history shows all the game tickets from my deposit, from the initial amount up to the moment I won this large ticket.

Thanks for your patience

Could you please provide screenshots from your player's account showing when you deposited, when your bonus was credited, and when it was canceled?

Could you please specify which bonus was activated? Did you activate the bonus while your betslip was not yet finalized?

Looking forward to your detailed explanation.

I apologize for the inconvenience.

Hello Katrin2306,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru