The player from Switzerland deposited CHF 100 on August 25th, but the amount has not been credited to her account. Despite multiple communications with customer service and submitting all necessary documentation, her issue remains unresolved after almost a month. She is requesting immediate clarification and a refund.
Golazzo Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
4d 20h 6m 32s
Golazzo Casino
Safety Index 7.0 Above averageCase summary
Discussion
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4 days ago
Translation
Good day
I deposited CHF 100 on August 25th. This amount has not been credited to my account to this day.
I have contacted customer service multiple times and submitted all the requested documents and evidence. Despite this, I have been repeatedly put off for almost a month without my issue being resolved or the amount being refunded.
Unfortunately, I have not yet received a concrete solution from either the responsible department or customer service. I have inquired several times and completed all necessary steps on my part.
Therefore, I am reporting the case in this way and request an immediate clarification and a refund of CHF 100.
Always the same excuse, the last one came on September 17th. I paid it on August 25th, but nothing was credited and they're not taking care of it.
Automatic translation:
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful deposit in the casino using this or another payment method?
- Could you please share a screenshot of how the deposit is recorded in your player's account? Make sure the status, date, and time are visible.
- Send the information to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
