The player from Germany requested permanent closure and deletion of his casino account on September 7, 2026, but the casino only complied after further prompting on September 22, 2026. During this delay, he incurred a loss of €250, which he seeks to recover.
Golazzo Casino - Player claims losses due to delayed account closure.
Opened
Current status
Waiting for player to reply
6d 22h 21m 6s
Golazzo Casino
Safety Index 7.0 Above averageCase summary
Discussion
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Public
2 days ago
Translation
On September 7, 2026, I requested the permanent closure and deletion of my account. The casino only complied with this request today, September 22, 2026, after a further request for account closure and deletion. During this period, I incurred a loss of €250, which I am claiming back from the casino. I am attaching the email requesting account closure, as well as proof of the €250 deposits made during this period.
Best regards
Christopher ****
Edited by a Casino Guru admin
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Have you informed the casino of any gambling issues at any point?
- Has the casino responded to your refund request already? What did the casino reply?
- Under what circumstances and by what actions did the casino end up closing your account?
- Send any further evidence to my email at tomas@casino.guru or post screenshots here.
In the meantime, check other resources and information in our responsible gambling guide found here: https://de.casino.guru/ratgeber-verantwortungsvolles-spielen
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
