GoKong Casino - Player's withdrawal has been delayed.

My withdrawal at gokong has been pending since 26th march,

And every time i contact their support they say the same thing "we have forwarded your case to relevant department"

But nothing never happens.

Can you please help me with this case.

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Dear magoman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No i have never made any withdrawals prior to this one only deposits which are instant ironically.

No i have been asked or required to verify my account.

I won with my own money.

Dear magoman,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear magoman,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from GoKong Casino to join this conversation and assist in addressing the complaint.

Dear GoKong Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

magoman

I would like to inform you that I successfully reached out to the casino through one of their email addresses. They have responded, and I will engage them further via email, with the hope that they will be able to join this conversation. I will keep you updated once the dialogue I have initiated with the casino progresses. Thank you for your understanding.

Okey they have started to payout now

magoman

Thank you for the update. I am delighted that they have started to process your payments. Please, keep me updated until all your funds have reached you.

magoman

Below is the message the casino has asked me via email to relay to you. Please take note of it and act accordingly. Update me once you are done with the process;

Dear Player,

I hope this message finds you well.

 To move forward with your withdrawals, we need to complete your account verification. Please head over to the Verification section in your profile to upload any pending documents.

 Once your account has been successfully verified, all of your withdrawal requests will be processed immediately. 

 Thank you for your cooperation and understanding!

 Kind regards,

GoKong Casino Team

Okay

Okay they have already started to pay out and when i try to verify my account it says it is not necessary

magoman

Thank you for sharing. Kindly keep updating until you have received all your funds.

Regards.

Okay

magoman

I am sharing a message from the casino for your information;

Dear Player,

We are writing to provide an update on the status of your recent withdrawal requests.

Those submitted in May 20, 25 and 26 were successfully scheduled for processing on processed on 1 Jun.

Please note that depending on your bank's processing times, it may take between three and five business days from the processing date for the funds to appear in your account.

Thank you very much for your patience and cooperation throughout this process.

Kind regards,

GoKong Casino Team

Okey i have deposited and withdrawn with Crypto which is mostly instant,

I will keep you updated on the process thank you!

magoman

Looking forward to your update.

Yes they are still paying out a few withdrawals left now

magoman

Thank you for the update. Inform me once you have received all your funds.

magoman

I am sharing an update from the casino;

Dear Player,

We are writing to provide an update on the status of your recent withdrawal requests.

Those submitted in June 2 and 3 were successfully scheduled for procesing on processed on 3, and 4 June.

Please note that depending on your bank's processing times, it may take between 3 and 5 business days from the processing date for the funds to appear in your account. This timeframe is counted from 3 and 4 June, the processing date.

Thank you very much for your patience and cooperation throughout this process.

Kind regards,

GoKong Casino Team

Okay

magoman

Take note of the message below from the casino;

Dear Player,

We are writing to provide an update on the status of your recent withdrawal requests.

Please rest assured that your recent withdrawal requests has been forwarded to the relevant team.

You will be notified once it has been processed.

Kind regards,

GoKong Casino Team

Kindly update me once you have received your funds.

Hi,

I am waiting for two withdrawals then i only have 1 withdrawal left after that

magoman

Thank you for your message. Keep me informed.

Sure only 1 withdrawal left now

magoman

I am glad only one request is outstanding. Let me know once you receive the funds.

I have now received full amount thank you casino guru!!

Dear magoman,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Munya Shumba

Casino.Guru