The player from Quebec is facing issues withdrawing money after winning $18,000 CAD from free spins purchased with her deposit. The casino reduced her balance to $300, blocked her from withdrawing, and is now claiming she owes them money. Despite having an account verified months ago, she struggles to resolve the situation and withdraw her funds.
GojiCasino - Player's winnings are being confiscated.
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Current status
Waiting for player to reply
6d 20h 9m 45s
GojiCasino
Safety Index:Fresh casinoCase summary
Discussion
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2 days ago
I have screen shots. I was playing 100 free spins I bought with money from depositing and never winning. I played and won 1800$ Canadian. While playing without warning they took the funds and replaced it with 300$ a said because I was playing free spins I wasn’t allowed to keep this. So, I said I want to withdraw 300$ my account was verified months ago because of another issue and they blocked me from with draw. I couldn’t take anything so I tried to verify. This person name Bulut said this was there’s not mine because of the rules. I couldn’t even with draw after they reduced it. Now they are claiming because I won again 10679.60 I owe that to them as well. How many days are they allowed to block my account and keep taking funds and not allow me to withdraw from spins I purchased. The email stated that once I was reset to 200$ that was mine to with it what wished and now they are stating that they are going to wipe out my winnings again after a fake verification block.
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3 hours ago
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3 hours ago
Dear ALaws11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the difficulties you've faced with your withdrawal from the casino.
To better understand your situation and assist you in resolving this issue, could you please provide more information by answering the following questions?
- Have you received any official communication from the casino regarding the withdrawal or the changes made to your account?
- Can you please provide details on the verification process you went through?
- What are the specific reasons given by the casino for blocking your account and the funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
