The player from Quebec faced issues withdrawing money after winning $18,000 CAD from free spins purchased with her deposit. The casino reduced her balance to $300, blocked her from withdrawing, and claimed she owed them money. Despite having an account verified months earlier, she struggled to resolve the situation and withdraw her funds. We reviewed the case and found that the winnings were subject to the casino's bonus terms, which included a maximum cash-out limit of 50 EUR for no-deposit free spin bonuses. Since the player exceeded this limit, the casino adjusted her balance accordingly and acted within its stated bonus policy, leading us to reject the complaint.
GojiCasino - Player's winnings are being confiscated.
Closed
Our verdict
Other
Amount: C$10,679
GojiCasino
Safety Index 4.0 LowCase summary
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