GojiCasino - Player's account has been reopened against her wishes.

Scum of the earth refuse to close my account. After sending multiple requests over several weeks, they finally closed my account - only to re-open it a few days later having added a cash bonus. Predators. Since my account was re-opened (which I did NOT request), I have sent additional requests for it to be closed again, which the casino ignores. Complete trash creatures running this place.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you have experienced with the closure of your account and understand your concern.

However, I’d like to emphasize that we have received many complaints regarding this specific gambling establishment. Despite numerous submitted cases, the casino has adopted a No Reaction Policy and does not respond to our attempts to negotiate or resolve complaints. Unfortunately, this significantly limits our ability to assist in resolving the matter directly with the casino.

• Have you ever received any response from the casino regarding your account closure requests, either via email, live chat, or any other communication channel? If so, could you please provide us with this communication?
• Could you also please provide us with the self-exclusion/account closure request you originally sent to the casino, preferably showing the date and the content of your request?

Thank you very much in advance for your cooperation and reply.

Karla M.