GojiCasino - Player's account closure request is delayed.

I have been trying to close my account for 3 weeks to no avail.This casino will not respond to my emails.At first support told me that my account closure was being processed.Then when I contacted again and told them I dont wish to gamble anymore as i have a problem they said they would escalate it and nothinh came of that.My account is still open and my wishes are being igmored I have contacted support several times since an I am being igmored same repetitive response it is being processed they say.

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Dear Shelly2020,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. To clarify, I would like to explain the difference between closing an account and self-exclusion:

Closing an account is a straightforward process that typically has minimal consequences. The player retains the ability to reopen their account at any time, and the casino has no obligation to the player. In fact, the casino may attempt to retain the player by offering bonuses or additional special advantages.

On the other hand, self-exclusion due to a gambling problem carries significant implications. When a player successfully requests self-exclusion, the casino commits to not reopening that account, or if they do, it will only occur under specific circumstances (after a designated cooling-off period, and this option is not available for players who struggle with addiction or gambling problems).

Could you kindly share the reason for your account closure? Additionally, please forward the account closure requests you sent to the casino to my email at karla.m@casino.guru.

Thank you very much for your cooperation.

KM

Dear Shelly2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.