Godz Casino - Player's withdrawal is delayed.

Hallo, das Casino akzeptiert seit Wochen nicht die Verifizierung meiner virtuellen Kreditkarte. Ich habe sogar meine Kontoauszüge dazugegeben um ersichtlich zu machen dass sie mit meinem Konto und Namen verknüpft ist. Und sie verweigern daraufhin immer die Auszahlung von 650€. Ich habe alle Screenshots Dokumente usw mehrmals eingereicht immer nur standardisierte Antworten im Chat und per Mail gar keine Antwort. Ich fühle mich echt verarscht

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino approved and verified all the other documents you submitted for verification, apart from the document confirming ownership of your virtual card?
• What reasons did the casino provide for not approving the document confirming ownership of your virtual card?
• Have you received any suggestions on how to verify your virtual card? Please forward me all relevant communication regarding the verification issues at veronika.f@casino.guru.
• How many deposits have you made using this virtual card? Have you used any other payment methods to deposit funds into your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika