Godz Casino - Player's winnings have been confiscated.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Godz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you able to monitor the wagering progress of your bonus? Was the wagering of the bonus 0% to your knowledge?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

I have sent all the requested details, answers to your questions, the complete timeline, and all 8 supporting proof screenshots (including the full email thread with the casino and my updated KYC status) directly to your email address (tomas@casino.guru).

Please let me know if you need any further information.

Üdvözlettel,

Zsolt

Thanks for your reply and detailed explanation.

I went over the rules found on the website, but I couldn't find any mention of the bonuses being non-sticky.

If the balance on the casino after accepting a bonus is not separated, we can't conclude you played with strictly real money.

Please let me know if there is any information I might not have considered or overlooked.

Looking forward to your reply.

Dear Zsozsmarek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kedves Tomas,

Thank you for your response. To remove any speculation regarding the written terms versus actual gameplay, I kindly ask you to proceed with the following steps:

1. Request Official Game Round History: Please explicitly request the official, unedited Game Round History (Audit Trail) directly from the casino/game provider. This official log will clearly display the exact bet-by-bet sequence, real money vs. bonus balance states, and winnings, objectively proving the timeline.

2. Software-Approved Bonus Forfeiture: The casino’s system actively offered a functional "Forfeit Bonus" option. When I clicked it, the software automatically executed a specific calculation: it deducted the exact -15,000 HUF bonus amount and converted my remaining ~155,000 HUF into withdrawable REAL CASH.

3. Player Reliance & System Accountability: As a player, I acted in total good faith based on what the casino's own software permitted, calculated, and confirmed. According to Casino Guru standards, a casino cannot retroactively confiscate funds after its own software officially converts them into withdrawable cash and accepts a payout request.

Requesting the official spin history will prove these facts beyond any doubt. Thank you for your continued mediation.

Üdvözlettel,

Zsolt

Thanks for your reply.

Have you asked the casino for your detailed game history, showing the evolution of your balance? Have you received it, or has the casino refused to provide it?

Dear Zsozsmarek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

DearTomas,

No, I have not requested the game history directly from the casino yet. I assumed that as an individual player, the casino might delay or ignore my request, whereas an official request from Casino Guru carries much more authority.

However, if you recommend that I do so, I am more than happy to send a request to GODZ Casino support immediately. 

Otherwise, could you please request these official logs directly from the casino representative as part of the mediation process?

Üdvözlettel,

Zsolt

Thanks for your reply.

Unfortunately, to confront the casino, we require evidence from you first. Please let me know whether your request was successful. If the casino refused to provide you with the relevant records, please send me your interaction with the casino on the topic.

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear Zsozsmarek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas,

Thank you for your response. Following your advice, I have officially submitted a formal request to GODZ Casino support today asking for my complete Game Round History (Audit Trail).

Since individual player requests are often delayed or ignored by casino support, I kindly ask if you could also request these official logs directly from the casino representative as part of the mediation process.

As soon as the casino responds to my inquiry—or if they fail to reply within a reasonable timeframe—I will immediately update you here.

Best regards,

Zsolt

(Player ID: 8716773)

Please let me know whether the casino complied or intends to comply with your request and forward the records to my email at tomas@casino.guru

Dear Zsozsmarek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Kedves Tomas,

Following your advice, I have just re-sent the official request for my full Game Round History / Audit Trail to GODZ Casino support today. I have also forwarded a copy of this email directly to you for your reference.

Üdvözlettel,

Zsolt (Player ID: 8716773)

Thanks for your reply. Did you receive any response from the casino?

Hello Zsozsmarek,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru