Godz Casino - Player requests refund after account has been closed.

Hello,

Despite repeated requests over several weeks, and now also with reference to my gambling addiction, my account has finally been blocked.

Since the last emails about the account being blocked, I have deposited 4800 euros.

There are no time limits after 60 minutes; you can deposit an unlimited amount, and self-exclusion is not possible. Because of this, I deposited more and more money. Furthermore, this arrangement is not subject to German law, and I've seen that it's not legal in Germany either.

For this reason, I would like the 4750 euros back.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Godz Casino. According to available information, the casino isn't licensed. Please note that online casinos that are unlicensed or licensed offshore won't participate in the mandatory deposit limits mandated by the German license.

Please allow me to ask you a few questions so we can better determine how to assist you.

• When exactly was your account blocked?
• When was the last time the casino allowed you to deposit?
• When was the first time you informed the casino of your gambling issues?
• Did the casino acknowledge the request you included in your complaint submission? Would you be able to send any relevant responses from the casino regarding the refund, your player protection, or blocking of your account? Send the responses with timestamps to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas