God of Coins Casino - Withdrawal of player's winnings has been delayed.

I don't write anything here because I've already written 3 texts and they say the network is down.

I want to complain about one problem and two appear.

I'm sending emails and the recipients are receiving them.

What can I do to solve my problem?

Dear olgasantos1956,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear olgasantos1956,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, thank you very much for your concern. The first withdrawal was received yesterday. 500,00€.

As I had more money to receive from other earnings, they only paid me 500.00 because you can't withdraw another six hundred euros.

So far, I understand

But one thing I don't agree with, because it doesn't seem right, is that they should have refused the remainder of the amount.

Now it's another hassle to get the rest. 600 + 100. Thank you

Olga Santos.

Dear olgasantos1956, thank you for the update, and I’m glad to hear that the first €500 has been received.

Regarding the remaining balance, could you please confirm whether you have already requested new withdrawals for these amounts?

Good morning Thank you for your concern.

Yes, I withdrew €600.00 plus €100 on Monday.

These amounts had already been withdrawn on the 28th and 29th. From the moment they made the €500.00 available to me, they canceled these withdrawals, since they exceeded €600.00.

In my opinion, by refusing the amounts requested, we're back to square one - another wait of I don't know how many days. In my opinion.

Example: I earn 1500.00€, I withdraw 1500.00

Instead of paying €600.00 a day. They cancel €900.00 and then I withdraw €900.00.

Then we have to wait longer. So on and so forth

With all this we always get the idea that they do this to get us to play until we end up spending everything.

I play other games and I've already won a jackpot and they pay out the entire prize.

Thank you for your understanding.

I think I've received the €500.00 because I think you intervened.

Thank you

Olga S.

Dear olgasantos1956, have you received the remaining funds?

Do you currently have any pending withdrawals in your casino account?

Good morning D. Domynica.

I still have 600.00 unpaid since May 28th

Thank you

Dear olgasantos1956, could you please confirm whether the €600 you mentioned from May 28 is still a pending withdrawal in your casino account, or has it been processed and simply not received yet?

Good morning Dominika

I still haven't received the 600.00 as per the photo I sent you.

Since I received the 500.00 I haven't received anything else.

How can a game like this that has such a high level of trust treat players who trust them like this?

I play at Beltik in particular and I won a jakpote of 5300.00 and they paid it on the spot.

Thank you for your commitment to resolving my matter.

Dear olgasantos1956, since it has now been 14 days since you requested the withdrawal of €600, could you please confirm whether you have received this remaining amount?

Dear olgasantos1956,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

D. Dominica Good afternoon.

I've already received the money and I'd already sent it to thank you.

Bj. Thank you

Dear olgasantos1956,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru