The player from Ireland had repeatedly requested to close his account due to gambling issues, but the casino continued to ignore his requests and asked for his reasons. He expressed frustration over the lack of action to block his account. The issue was resolved after the player confirmed resolution through the complaint platform. We marked the complaint as resolved and offered further assistance if needed, emphasizing that our services were free of charge.
God Of Casino - Player's account closure request is ignored.
Resolved
Our verdict
Case closed
Amount: ??
God Of Casino
Safety Index:LowCase summary
Discussion
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3 weeks ago
i have requested my account to be closed by email around 15 times now. i have clearly stated that i am gambling too much and want to stop but my account remains open. They keep asking me why i want to close my account when i have stated why , so they are ignoring the fact that i said im gambling too much, just close my account and block me!
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear delc22, thank you very much for submitting your complaint. I am truly sorry about your negative experience with God Of Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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3 weeks ago
No, nit once have they acknowledged the fact that i have told thdm im gambling too much. iv asked live chat but they just offer you a bonus
or say they cant close accounts. and yes iv passed kyc. The casino has no responsible gambling tools , you cant set limits and its impossible to have your account closed
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear delc22,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
