Go Go Gold Casino - Withdrawal of player's winnings has been delayed.

It states on their site fast withdrawal/ 24 hour withdrawal. They said they detected an abnormality on my bank account which isn’t true so they have to check for 3 days. It’s been 3 days. Also customer support is a AI that does nothing but spam answers. The same one!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear derek1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

they said I’d have to wait 3 days and no longer. It’s been 3 days. Here are snapshots of the absolute worst robot responses over and over

14 days is a absurd amount of time and no one should ever have to wait that long!!!

Update: THEY RETURNED MY REDEMPTION WITH NO REASON. Said I can redeem again. They didn’t refund the fee they took from the first redemption. AND I HAD TO PLAY MORE PLAYTHROUGH REQUIREMENTS. NOW I REDEEMED A LESSER AMOUNT AND THEY ARE MAKING ME WAIT ANITHER 3 days!!! IS THIS LEGAL??

Dear derek1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I didn’t receive my 1600.00 withdrawal. They returned it. I started a new one for less. They made me wait 3 days, they returned it. I did a $50 redemption. They accepted it and I receivdd$45. I made another one for 200. They rejected that one. Made another one for 50. Waiting. This site is complete bogus. Zero customer support.

Dear derek1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I sent pics of chats above in a previous message. I won $1600 first time playing. Yes I passed KYC. Everything on my end is and always is good to go. The only time there’s a problem is when you play at a shady casino like this one and they start giving you excuse after excuse as to why your request to withdraw keep getting refused.

i originally requested $1600 withdraw. Yes I withdrew a correct amount from correct wins to a correct bank account. They waited a week and rejected it. Support is nothing but a AI Robot. See my replies above with clips of chats with them. If go on trust pilot you’ll see I’m just one of many. I did get 2 withdraws. For $50 each. Correction, $45 each cause they take a $5 fee. And it takes 3 days to reach… even though my profile status states redemptions paid in 24hours. I have so had it with this casino it’s going to take forever to get my damn money and anytime I go on the site I want through the computer. Lol true story

Please…this guy is now wanting me to submit a video of myself redeeming on his page?! I’ve never in all of my life ever been asked that. I’m in the middle of a blizzard, I messaged him saying I need my money for food and supplies…I mean…I should have it now anyway, and nothing!!!

Also to be clear the website is

www.gogogoldwin.com

i think there’s a go go gold in Europe. This one is in America

I’m absolutely losing my mind and patience here!!! I submitted another pic and video!? To this place and now they want me to wait another 48 hours for the $50 I requested on the 21st. I BEG YOU GUYS PLEASE DO SOMETHING!

gogogoldwin.com

Dear derek1,

Thank you for your continued updates.

I understand how frustrating this situation must feel. However, in order for us to properly assess your case and determine the next steps, I still need some specific details clarified.

Could you please confirm the following:

• What was the exact date when you first requested the $1600 withdrawal?

• What payment method are you currently using for withdrawals? Is it the same one used for the two successful $50 withdrawals?

• How long exactly did those two successful withdrawals take from the moment of request until the funds arrived in your bank account?

• What is the current status of your latest withdrawal request in your casino account (pending, rejected, processed)?

Additionally, please upload the following screenshots directly to this complaint thread:

• A screenshot of your full withdrawal history from your casino account (showing all requests, dates, amounts, and statuses).

• A screenshot of your current account balance and active/pending withdrawals.

• A screenshot of your profile/verification section confirming your KYC status.

• If possible, a screenshot clearly showing the casino website URL (gogogoldwin.com) while logged into your account.

This information will allow us to review the full timeline and verify all details before contacting the casino.

Thank you in advance for your cooperation. Once we receive this, we will proceed accordingly.

Karla

Dear derek1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru