Go Go Gold Casino - Withdrawal of player's winnings has been delayed.

Please read the added messages as you’ll see this needs your help! To summarize they returned my wins, never refunded the withdrawal fee, no reason and said I could redeem. So I go to the redemption page and I noticed that the plate requirement bar isn’t full. I go to support to message them and ask them if I have to play through the requirements and I met with more robotic answers that have absolutely nothing to do with the question. So I had to go play through more money to withdraw again. That lowered the amount that I’m now withdrawing I go to withdraw I put in a lesser amount of just $250 to see if that goes by quicker. They charge a fee for that and now they say I’m gonna have to wait three days for the 250 now, the rest of my balance sets in my account. These people are thieves and they need to be investigated thoroughly.

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Dear derek1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear derek1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear derek1,

We have noticed that you have submitted two complaints regarding the same casino. To avoid confusion and to ensure that your issue is handled as efficiently as possible, we will be closing this one.

Your original complaint will remain open, and our team will continue assisting you there.

Please make sure to reply only within that thread moving forward so that we can keep all information in one place and assist you smoothly.

Thank you for your understanding.

Best regards,

Karla M.