The player from Nebraska attempted to withdraw $200 but faced issues with account verification, leading to account disablement despite her efforts to contact customer support. She received minimal assistance and has not heard back after multiple email attempts.
Go Go Gold Casino - Player’s withdrawal is delayed and account is disabled.
Opened
Current status
Waiting for player to reply
6d 16h 0m 20s
Go Go Gold Casino
Safety Index 3.5 LowCase summary
Discussion
Public
Public
2 days ago
I tried to redeem $200 on this app. It was taking longer than usual so I contacted customer service. They said I needed to verify myself. I did so. It then said I couldn't be verified and to contact customer support. Getting in touch with a real person was nearly impossible and it would keep giving me automated responses and then end the chat. I was finally able to talk to someone and she said they were resetting my information and would let me know when it was done. The next day I tried to login to my account and it was disabled. I've tried to email numerous times this week with no response.
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8 hours ago
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8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Go Go Gold.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Did you achieve your current balance with the help of a bonus, subject to additional bonus terms and conditions?
- Was your account verified? Which documents did the casino approve, and which it did not?
- Have you registered with accurate personal information and used only the payment method in your name to make deposits and request payouts?
- Could you please share with me your communication with the casino you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
