Go Go Gold Casino - Player’s withdrawal is delayed and account is disabled.

I tried to redeem $200 on this app. It was taking longer than usual so I contacted customer service. They said I needed to verify myself. I did so. It then said I couldn't be verified and to contact customer support. Getting in touch with a real person was nearly impossible and it would keep giving me automated responses and then end the chat. I was finally able to talk to someone and she said they were resetting my information and would let me know when it was done. The next day I tried to login to my account and it was disabled. I've tried to email numerous times this week with no response.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Go Go Gold.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus, subject to additional bonus terms and conditions?
• Was your account verified? Which documents did the casino approve, and which it did not?
• Have you registered with accurate personal information and used only the payment method in your name to make deposits and request payouts?
• Could you please share with me your communication with the casino you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear HollyRushford,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru