Go Go Gold Casino - Player’s withdrawal has been forfeited.

I joined this website through a referral and deposited $500 USD and played through it resulting in a balance of approximately $575 USD. I decided to cash out through paypal and verified my identity and the payout went under review. I checked the status today and it said failed and my payout was forfeited. I cannot currently get into my account or get into contact with anyone via customer service to tell me why my account was flagged. Any assistance would be very much appreciated.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you had completed verification before you lost access to the account?
• When exactly did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina