Go Go Gold Casino - Player’s withdrawal has been delayed.

My first redemption went through immediately for 243.24 I kept playing it kept allowing my to purchase to play I tried redeeming $99.20 and it says it’s in process for anti laundering and can take 3-5 days. I have another $800 to redeem it won’t allow me to do anything. I want my money back I spent buying in if they don’t want to redeem my wins. If there was a problem it shouldn’t have let me keep buying in to continue to play.

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Dear Monicaher80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center