Go Go Gold Casino - Player’s withdrawal has been delayed.

I am sending screenshot of what I'm talking about. I submitted a redemption the same one over and over after going back to ensure my playthru over and over about 10 different times all of them the money was returned to my casino a count except last one I am waiting have been since 3/9/26 . I spoke my message to their AI team that said I would have it in 3 days it's been over a month after that was said. I want my money ! If I've been scammed I wanna get them shut down so they stop stealing from people like me and I would like them to be prosecuted as well something needs to be done if that ends up being the case. But please help me get this done so I can get money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AbsoAAA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I am unable to reply can you please resend the link

KYC has been done on me and passed i got free bonuses and I also bought for $30 a coin package I also sent in a video of me navigating thru casino to the redeem ending with my face also front back of id along with Pic of me holding it and I have never received any money from then this has been ongoing for months

I will be happy to assist with any other items or questions that you need answered .Just let me know and thanks so much.

Dear AbsoAAA,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I sent the info I have still most of them are a few screen shots

Hello AbsoAAA,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Unfortunately, I have not received the communication between you and the casino's customer support. Could you please check again?

Thank you for your patience and cooperation.

I have sent messages but here is the video that they asked me to send. This is the one they requested so that I could receive my money. They said it would be 3 or 5 day after this. I WILL SEND VIDEO IN ANOTHER RESPONSE

Here are more screen shots of the same withdrawal I've beenbtrying to claim. I resubmitted it again after logging into my account to check and found that the money was sent back to my casino account once again.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear AbsoAAA,

I am sorry to hear about your problem with Go Go Gold Casino.

I will now try to contact a Go Go Gold Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Go Go Gold Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.