Go Go Gold Casino - Player's refund request has been ignored.

Gogogoldwin said if I wrote a refund letter, copied word for word from what they said to write they would refund me 5000$

then they ghosted me.

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Dear Missyann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding the refund process.

In order to assist you further, could you please clarify the following details:

• Do you have access to your account?
• Can you provide details about why there is a need for a refund in the first place?
• Have you attempted to contact Gogogoldwin again after they initially ghosted you?
• Are there any other relevant communications or evidence that you could share regarding this issue?

Your cooperation in providing these details will help us investigate and work towards a resolution.

If you have any relevant communication that you would like to forward, please feel free to send it to jean.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean

I emailed you

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Because the game was glitching often and because they would double or triple charge me. I kept notifying them about it. They told me to send screenshots of the glitch, well that was difficult considering it would just close on me. I have gotten a response from them a week ago

but nothing since.

the fact they use multiple different companies to withdraw money, but when it doubled or tripled charged me it was the same name in a row.

this happened for months.

then tried withdrawing some money they said it was rejected due to my fraud. Because I am in Washington State

thats after I have been waiting for my refund they promised a month ago.

yes I have access to my account

and I have screenshots of the conversations

at this point I just want my money back.

Now they block me out of my account and deleted the conversation in live chat

Now I am concerned because their message said 48 hours. But they locked my account and the live chat doesn’t have our conversation anymore

which I have screenshots of it all but I am worried they won’t process it in 48 hours now.

They have not processed it yet.

they sent me the same automated response

Look I know that they don’t care about anything. But I have been promised this refund for over a month now. I unfortunately need to move and find another place to live.

Dear Missyann,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Missyann,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Go Go Gold Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

did you get all the messages about the refund?

the 5000.00 they said 48 hours then asked me for my old card number that is deactivated

if they issue my refund to that it will get rejected

I used Apple Pay

they should send it back to the Apple Pay.

that way I will receive it.

it’s been forever.

they offered me 5000.00 refund because the full amount refunded would be over 10k

of deposits. They know that they are doing transactional fraud by using different businesses names and my deposits should of never happened because they are not legally able to do transactions in wa which I didn’t know

and the fact they tripled and doubled charged me often like often it was weird. They had my location too.

all of the deposits should actually come back but I agreed to the 5000.00

it was over 6 months.

i am locked out of my account

but I can use chat

they ignore me now

this Has been a long drawn out process

and

my whole thing is they said they would me 5000.00

they told me that number.

I could fight with it on Visa card level. that would get me all the money back and visa would look into the whole situation and probably fine them and revoke them from accepting cards.

or my bank.

no transactions are valid within a state they legally cannot do transactions in.

i wrote the letters they asked for

I submitted everything they wanted

send me a automated message no details or help

and it didn’t happen in 48 hours

personally I think they did all those things to make it appear that they were going to.

Since my bank gave me a credit of 700$ based on their refund promise over a month ago my bank now took their credit back.

now my account is over drawn 800$

gogogoldwin asked for my Apple Pay card number

but Apple Pay is connected to my debit card

my old debit card is closed the one the transaction were from.

I gave them my new card number

but they have to credit the same way.

well it was Apple Pay connected to my debit card.

they can credit my Apple Pay the information in the game account.

I am beyond frustrated at this point and in tears often over stress

Now the live chat thread is deleted for gogogoldwin I can’t get into my account and now the live chat is gone

it starts a fresh one

none of the chats are there

so I am beyond frustrated and I can’t explain it

Do you see at the bottom it says choose my issue? The only option they give?

They deleted everything I can’t get anyone on the chat anymore

Honestly I feel they did it on purpose

This is wrong. I did what they wanted

Sorry just very very irritated and frustrated with them

And been waiting and it seems like they were purposely ignoring and dragging me along

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Great

like they care .

I wrote 2 letters provided everything they asked for over a month and they deleted the chat and won’t respond

Basically I was played

all good. Thank you for the help

My old debit card doesn’t work anymore so a refund back to that won’t go to my account. I gave my new debit card number. And my old one

They could’ve refunded it just how they let you withdraw funds from my Apple Pay but a couple weeks ago it was in 48 hours they would do it haven’t gotten anything and since they deleted the live chat, can’t get through to anyone on chat since my account block can’t do that

Honestly I don’t know how to explain it

How I feel about any of it

It’s my fault I believe them

Now my bank closed my account. For it being overdrawn

and now even if they process the refund I won’t get it

That’s perfect

can’t get the refund even if they process it.

My bank said no company would have me write a letter then have me waiting for weeks then tell me 48 hours and not do it

I provided screenshots and they said no company would behave like that

bas they called me a liar and my account is closed.

hahahaha

so I am never going to get my refund.

the casino doesn’t care.

it’s been 2 months now.

I guess it doesn’t matter anymore.

Dear Missyann,

I am truly sorry for all you have been through. I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.