Go Go Gold Casino - Player’s account has been restricted.

I was able to deposit no issues and it says 24 hour support. They have ai support no humans. Worked it up to $50 and then when went to withdraw they blocked me from withdrawing and deposit and no contact info. I noticed when playing when I got close to the $50 the wins would be a lot smaller even when it should have been big and I would get to like $49.99. It's a total scam and I fell for it

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Go Go Gold Casino

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in and check your current balance in the casino?
• Do I understand correctly that the casino disabled your ability to withdraw?
• Could you please share with me your attempts at communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

So I can log in and still play and see everything and I have used their support button on the app and it's all AI with no way to get a live rep, tried at least 20-30 times. I have tried finding any contact info to no avail. I will email you a step by step screenshot of my chat with the bots. Thanks

Thanks for your reply and the information provided.

Could you please specify how much you wagered overall during your stay in the casino?

Have you made sure there is no active bonus on your account when attempting to withdraw your winnings?

Please let me know whether you were able to reach any competent support agent since last time.

Looking forward to your reply.

Dear Buzzl1ghtbeer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru