The player from Texas attempted to withdraw funds, but his request was canceled due to an allegation of fraud. Following this, he found that his account had been closed when he used the in-app chatbot for assistance.
Go Go Gold Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 19h 34m 32s
Go Go Gold Casino
Safety Index 2.6 Very lowCase summary
Discussion
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Public
19 hours ago
I went to withdraw, and my request was canceled for "fraud". When I tried to use the chatbot in-app, my account was closed.
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4 hours ago
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4 hours ago
Dear scrispinian,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
