Go Go Gold Casino - Player claims that payment has been delayed.

I was playing on Go Go Gold online casino and I submitted a withdrawal request for $203, but I failed the KYC verification because I forgot I already had an account with Go Go Gold and it flagged my credentials. I already deleted the old account, but they kept my money and when I ask support to refund the money to my playing account and just cancel the withdrawal; all they say is, "our staff is working to fix the issue. We will message you when we have an update."

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Dear tbash,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center