The player from Mexico had a total of 50,000 Argentine pesos owed from three claims, including 20,000 pesos from a withdrawal order of 100,000 pesos. He noted that only 80,000 pesos had been deposited from that order. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. No further investigation or resolution was possible at that time. The player could reopen the complaint if he chose to resume communication.
Glory Casino - Player’s withdrawal funds are delayed.
Closed
Our verdict
Player stopped responding
Amount: $100,000 ARS
Glory Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 weeks ago
Translation
I have a total of $50,000 Argentine pesos from three claims.
20,000 Argentine pesos from a withdrawal order of 100,000 Argentine pesos, since they deposited 80,000 from an order of 100,000
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you submit the withdrawal requests? If possible, please send me a screenshot of your transaction history showing the pending withdrawal requests.
- Have you passed the full KYC verification?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Have you accumulated these winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Mar_23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
