The player from Australia faced denied withdrawal and account closure after completing turnover on a rebate. The casino stated he was blacklisted from another site but did not provide details, leaving him frustrated as he could still play on a partner site. The player failed to respond to the Complaints Team's requests for additional information and communication records needed to investigate the issue. Consequently, the complaint was closed due to lack of response, with the option to reopen if the player chose to resume communication.
GLBET9 Casino - Player’s account has been closed due to blacklisting.
Closed
Our verdict
Player stopped responding
Amount: A$300
GLBET9 Casino
Safety Index:Very lowCase summary
Discussion
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2 months ago
I playing on this site for about 2 weeks, then deposited a heap of money and lost, it happens, the next day I recieved a rebate of $188. I completed the turnover and withdrew the maximum allow $300 out. After a bit of a stuff around with trying to withdraw, eventually there chat come back to me and said that my withdrawal had been rejected die to another aite having me black listed. They qouldnt tell me what site and what for, I still dont know, but they used this as justification to deny my withdrawal and then closed my account ive tried speak with them they will not engage and it funny that there partner site continue to let me play and have not banned account. There is no reason for them to ban my account and deny paying a withdrawal.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Themuss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Glbet9 (https://glbet9.com/). Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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2 months ago
Dear Themuss,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
