The player from Finland deposited 60€ at Gladiatorsbet Casino and met the wagering requirement but had 180€ removed from her balance. After accumulating 3000€, her withdrawal of 1000€ was rejected, and an additional 2820€ was deducted, leaving her with 180€. The casino's customer service has not provided any explanation for the fund removals.
Gladiatorsbet Casino - Player's withdrawal is rejected and funds are confiscated.
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Current status
Waiting for player to reply
6d 8h 31m 16s
Gladiatorsbet Casino
Safety Index 2.3 Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
I deposited 60e to the gladiatorsbet casino, which added a bonus. I passed the wagering requirement with a balance of around 1200e and the casino removed the funds, reducing the balance by 180e. I continued playing and collected a balance of 3000e and made a withdrawal of 1000e. Now gladiatorsbet rejected the withdrawal and removed 2820e from the balance again and changed the balance to 180e. Gladiatorsbet chat customer service does not comment anything when I ask about the removal of my funds. I think the casino has acted unfairly by removing funds that were not bonus money. I politely ask casinoguru for help.
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Public
Public
15 hours ago
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Public
Public
15 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Am I correct in understanding that after you completed the bonus wagering requirements, your winnings were automatically capped at the maximum amount allowed under the bonus terms?
- Can you see your balance divided into a real-money balance and a bonus balance? If so, were your winnings transferred to your real-money balance after you completed the bonus wagering requirements?
- Did you receive any pop-up notification or warning informing you that you should withdraw your winnings and make a new deposit before continuing to play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
