Gladiatorsbet Casino - Player's withdrawal is rejected and funds are confiscated.

I deposited 60e to the gladiatorsbet casino, which added a bonus. I passed the wagering requirement with a balance of around 1200e and the casino removed the funds, reducing the balance by 180e. I continued playing and collected a balance of 3000e and made a withdrawal of 1000e. Now gladiatorsbet rejected the withdrawal and removed 2820e from the balance again and changed the balance to 180e. Gladiatorsbet chat customer service does not comment anything when I ask about the removal of my funds. I think the casino has acted unfairly by removing funds that were not bonus money. I politely ask casinoguru for help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Am I correct in understanding that after you completed the bonus wagering requirements, your winnings were automatically capped at the maximum amount allowed under the bonus terms?
• Can you see your balance divided into a real-money balance and a bonus balance? If so, were your winnings transferred to your real-money balance after you completed the bonus wagering requirements?
• Did you receive any pop-up notification or warning informing you that you should withdraw your winnings and make a new deposit before continuing to play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, thanks for the reply.

The bonus was 250%. After the turnover was completed, the balance was about 1200e, the balance was automatically reduced to 180euro. After this, there was no bonus money in the balance, or restrictions on the round bet. I continued playing and got a balance of 3000e, from which I made a withdrawal of 1000e within the withdrawal limit. A couple of days later, the casino rejected the withdrawal and removed the funds from the balance again, over 180e. So 2820e was removed. There were no withdrawal instructions or warnings. I made a withdrawal of the balance of 180e, which is still unpaid.

Hello

Can I send screenshots of the transactions by email. They show that the balance was bonus money. In addition, the chat conversation does not support the casino's 2820e withholding from the balance

Correction to the previous one....there was no bonus money in the balance.

Hello

Attached are screenshots of the incident.

Hello

Add pictures.

Last pictures.

Dear Tuulikki,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Hello Tuulikki,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will attempt to contact the casino team to see if I can assist you. However, I must inform you that Gladiatorsbet Casino has not been particularly cooperative in resolving player complaints with us in the past, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We want to invite Gladiatorsbet Casino to join the conversation.

Dear GladiatorsBet Casino Team,

Could you please clarify on what grounds the player's winnings were confiscated on two separate occasions?

We would appreciate it if you could specify which rules were applied in taking these actions and explain how the player was informed of the applicable restrictions prior to participating in the promotion and the subsequent gameplay.

If there are any relevant details or circumstances surrounding this case that maybe cannot be shared publicly, I would appreciate it if you could provide them directly to me at michal.k@casino.guru for independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino left a balance of 180e. I have made several withdrawal requests but the casino rejects them and returns the money to my account balance. Several withdrawals rejected over the course of a couple of weeks.

Hello Tuulikki,

I have tried to contact the casino repeatedly but, as expected, have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, you might consider contacting the Anjouan Gaming Authority and submitting a complaint to them if you still want to pursue your case.

Although according to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs (if applicable).

As Gladiatorsbet Casino has not engaged or responded within our own dispute resolution process as an ADR mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

They may be able to review the matter further and take any necessary action which could help to potentially resolve your issue.

Please let me know if they were able to help at michal.k@casino.guru.

Regrettably, this is where any potential assistance from our end concerning your case concludes.

Best regards,

Michal

Casino Guru