Gladiatorsbet Casino - Player's funds have been confiscated.

I deposited 800 euros and played roulette. I won and had a balance of 9737 Euros. I tried to make a withdrawal and they told me the maximum was 1000 Euros a day. I tried to withdraw that and they kept cancelling it. Eventually they paid it. I then tried to withdraw another 1000 euros and they emailed me saying that I had breached their rules and removed 8337 Euros from my account leaving me only 400 euros.

I have asked numerous times what rule I have broken and for their complaints procedure but they are just ignoring me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino regarding the confiscation of your winnings? My email address is veronika.f@casino.guru.
• Did you play any other games besides roulette?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika

i just wondered if you had made any progress with Gladiator Bet.

Regards

iain C.

Thank you for your email and for your reply. Before we contact the casino, we need to gather as much information from you as possible so that we know what aspects to focus on during our investigation.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you submitted any identity documents to the casino for the verification of your account?
• Is there any chance that someone from your household, or someone using the same IP address, also created an account at this casino?
• Have you used any software tools, scripts, or programs while playing roulette at this casino?

Hi Veronika

In response to your message-

No VPN or other masking software was used.

The casino confirmed that they had all my identity documents they required.

No , definitely no one else has access to this IP address.

No I haven't used any any software tools ,scripts or programmes while playing at this casino. To be honest I wouldn't know how to.

Please let me know if you require anything else.

Regards, Iain

Dear Fifeflyer

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Many thanks Veronika

Hello Fifeflyer,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will attempt to contact the casino team to see if I can assist you. However, I must inform you that Gladiatorsbet Casino has not been particularly cooperative in resolving player complaints with us in the past, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We want to invite Gladiatorsbet Casino to join the conversation.

Dear Gladiatorsbet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

Many thanks Michal. It will be interesting to see if they respond.

Iain

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

OK thanks Michal

Dear Fifeflyer,

I have tried to contact the casino repeatedly but, have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, you might consider contacting the Anjouan Gaming Authority and submitting a complaint to them if you still want to pursue your case.

Although according to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs (if applicable).

As Gladiatorsbet Casino has not engaged or responded within our own dispute resolution process as an ADR mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

They may be able to review the matter further and take any necessary action which could help to potentially resolve your issue.

Please let me know if they were able to help at michal.k@casino.guru.

Regrettably, this is where any potential assistance from our end concerning your case concludes.

Best regards,

Michal

Casino Guru