Gizbo Casino - Withdrawal of player's winnings has been delayed.

The casino has been rejecting withdrawals for the second day. All documents have been provided, the account is fully verified. When submitting a request for withdrawal, the status is rejected. An email is sent to contact technical support in the chat, which does not respond. Already 10 rejected withdrawals for no reason. An interesting casino with such a rating, which simply does not pay out money for no reason.

Dear djak1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear djak1987,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No funds have been paid. Withdrawal request is also pending.

Thank you djak1987 for all the information provided. I will now forward your complaint to my colleague Michal ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello djak1987,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Gizbo Casino to join the conversation.

Dear Gizbo Casino,  

I would appreciate your assistance in clarifying the reasons behind the delay in processing the player's withdrawal. Could you please inform us of the factors contributing to this hold-up and provide an estimated timeline for when the player can expect to receive their funds?

Hello, dear player and Casino Guru representatives! The player's account is undergoing additional check, according to the paragraph of the rules of the section ‘Sports’ 10.4: ‘The GIZBO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.’

You don't need to worry, this is a normal procedure. We need to make sure that everything was legal and safe. 

Best regards,

Gizbo Casino!

Dear Gizbo Casino,  

Thank you for the update. I appreciate the information provided. I have my fingers crossed that the investigation will conclude in a reasonable, timely manner. Please let us know about the outcome at your earliest convenience.

Hello, dear player and Casino Guru representatives! Sure, we will get back to you with the update! This is a normal procedure by which we check that there has been no fraudulent activity on the part of the player. We need to make sure that all bets have been legitimate and safe. The checking is usually completed quickly, but 31 days is the deadline.

Best regards,

Gizbo Casino!

The money has been paid. The complaint can be closed.

Dear djak1987,

Thank you for the confirmation. I'm glad that even our intervention helped to resolve the situation. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time.

Best regards,

Michal

Casino Guru