Gizbo Casino - Player's withdrawal has been denied.

Casino GIZBO violates the rules established by the club in relation to the user.

I deposited 500 UAH and played exclusively with real money. After playing, I decided to withdraw 1100 UAH.

I was denied payment citing clause 8.13.4. They explain to me that the financial department requires betting ×3 of my deposit. The fact is that when creating a withdrawal request, I was offered a withdrawal with a commission of 10%, I agreed and made a withdrawal with a commission, but the funds returned to the balance, the chat operator says that I was denied a withdrawal, to my response that I am ready to lose the 10% commission, they still refuse to withdraw me, they just force me to play back what I can not do.

And all this is done on purpose!!!

I ask them to provide a clause on the commission for withdrawing funds, they ignore me because they understand that the financial department does not have the right to establish any rules individually that are not provided for in this club.

In fact, this is not an honest club!!! Just crooks! Deal with them! I have all the correspondence

Dear matrosov033,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

For Russia, Kazakhstan, Ukraine, and India:

• The total amount of bets to wager a deposit depends on the user’s rank and amounts to 1–3X the deposit amount.

• A sports bet with a 3X wagering requirement is considered wagered at double time.

The Company has the right to cancel the withdrawal until the wagering requirements are met, or to withhold a 10% commission from the amount to be withdrawn by debiting a user’s balance in order to recover payout processing fees.

When making a payout with a fee, the amount to wager is reduced in proportion of the ratio calculated by dividing the withdrawal amount by the total amount of cash funds on the balance at the time the withdrawal request is submitted.

It is not unusual for a casino to have this rule. Some casinos require 1x deposit wagering, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Veronika

I was forced to continue the game, and as a result I withdrew 5 times more

I thought that if you can withdraw funds, then this rule applies to everyone and any player can withdraw funds with a commission.

I was willing to lose 10% of my total amount, but the finance department refused.

Thank you for letting me know. I’m glad to hear that you were able to increase your winnings after meeting the wagering requirements set out in the casino’s Terms and Conditions.

Have you already submitted a withdrawal request for these winnings? If so, please let us know how it’s progressing.

If there is anything else we can assist you with regarding your complaint, please don’t hesitate to share the details. We’ll do our best to support you.

I received the money immediately after submitting the withdrawal request, literally in 10 minutes.

I basically have nothing to add, if you think that they are doing the right thing by requiring the player to wager ×3 of the deposit amount, then you can close the complaint.

Personally, I think that in such incidents or demands they should show the section of the rules where this information is indicated, what they showed me, I read that section and it does not specifically state that the financial department could refuse a withdrawal with a 10% commission

That's when I started to fill out the application, I got a text that said that I needed to wager the amount of so-and-so, and it also said that I could not make this wagering if I was ready to withdraw with a commission.

I'll tell you more on my own behalf, I don't know why they started to crawl into one place without email, maybe because I also made more than one withdrawal from their partner casinos, losing 10% on this, maybe they didn't like my tactics, and besides, before that, I often raised the deposit to 1200 UAH with a deposit of 500 UAH and lost all the funds, after that I started to withdraw immediately on the rise, even though it's not much, but they didn't like it.

I'll just give you an example now, I'm playing two days ago at the casino Parik 24, I make my first deposit of 500 UAH, after playing I wanted to withdraw 1200 UAH, but they have a minimum of 1500 UAH on the card. In general, I drain that balance, insert another 500 UAH and there was not enough 2 UAH to 1500 UAH and I also drain it, well, and then I deposit + another 4500 UAH, well, that's all, it just stopped giving, and that's what I thought, next time I shouldn't repeat these mistakes, I just needed to make a deposit of 300 UAH to those 1498 UAH and that's it, and put 1500 UAH on withdrawal

Well, at that time I didn’t think of doing this idea.

So let's get back to the Gizbo casino, I think so, if you allow withdrawal with a commission, then there is no need to prohibit this further, because in this case, as an experienced player, I can regard such a case as the fact that the casino does not like players with their strategy. After all, they flatly did not provide the terms and conditions, the rule clause on the 10% commission, which players it applies to, in what cases can all players take advantage of this offer, can the financial department demand this wagering, they did not provide this information‼️‼️‼️‼️the only thing they did was show that for players from Ukraine, Russia and Belarus, ×3 is provided for the deposit amount

But I repeat, I withdrew money this way and more than once from casinos associated with this, and if there is permission to withhold a commission of 10% of the withdrawal of funds, then why refuse and force the player to make these bets.

I have everything further, whatever decision you make, that will be it, if you want to ask them for more specific information in what cases a player can count on a withdrawal with a commission of 10%, I will be very grateful 😊 I still did not receive an answer where it would be written in paragraph what they indicated to me.

Dear matrosov033,

Thank you for taking the time to share your experience in more detail.

We understand that the situation was frustrating, especially since you were initially willing to accept the 10% commission and expected the withdrawal to go through. That said, we’d like to clarify that our role does not include investigating or questioning the casino’s internal decisions regarding whether or not to allow a withdrawal with commission. This option is applied at the casino’s discretion, and unfortunately, we cannot intervene in how or when they choose to offer it.

As for the 3x wagering requirement, this is a standard anti-money laundering (AML) practice, and it is outlined in the casino’s Terms and Conditions for players from Ukraine. Many casinos apply similar rules to prevent misuse of the payment system, even when no bonus is involved.

We’re glad to hear that you ultimately managed to withdraw your funds. We will now consider the complaint resolved and proceed to close it.

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru