Gizbo Casino - Player's withdrawal has been delayed.

Ich warte bereits seit dem 29.09 auf meine Auszahlung in Höhe von 900€ auf GIZBO Casino.

Nach täglichen schrieben mit dem Support wurde mir täglich eine andere Transaktion Nummer gegeben die ich bei der Bank angeben soll um die Zahlung nachzuverfolgen.

nach telefonieren mit der Bank „die mir nicht weiter helfen konnten da sie nur Zahlungen von sich selber zurückverfolgen können"

habe ich wieder dem Support geschrieben.

nun warte ich bereits seit 7 Tagen auf eine Antwort wo jeden Tag die Ausrede vom Support kommt das sie auf eine Antwort vom Zahlungssystem warten.

vllt kann mir ja einer weiterhelfen.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Nebelfleck,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Ich habe bereits erfolgreich ausgezahlt

die Kyc Verifizierung erfolgreich bestanden und habe die Gewinne ohne Bonus Guthaben gesammelt

Thank you for your reply. What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Could you please forward me the most recent communication between you and the casino customer support regarding the delay in processing your payment? My email address is [email protected]. I appreciate your patience and cooperation.

Guten Tag,

ich habe Slots gespielt.

Thank you very much, Nebelfleck, for providing all the necessary information. I will now transfer your complaint to my colleague, Stefan ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Nebelfleck,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Gizbo Casino to join this conversation and assist in addressing the complaint.

Dear Gizbo Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Vielen Dank

Hello, dear player and Casino Guru representatives! We’ve already reached out to our payment provider regarding this particular transaction and are currently waiting for their response. Unfortunately, the speed of their reply is beyond our control, as it depends on their internal processing times.

Please rest assured that our team is closely monitoring the situation and doing everything possible from our side to speed up the resolution. We fully understand how important this matter is for you and appreciate your patience and understanding while we work to get this sorted.

Best regards,

Gizbo Casino

Dear Gizbo Casino,

Thank you for your response and the information provided. Please continue to keep us informed regarding the progress of this matter. I will extend the timer by an additional seven days for your convenience.

I look forward to your response.

Dear Stefan,

For our part, we will also inform you about the news in this thread.

Best regards,

Gizbo Casino

Guten Tag,

das Casino GIZBO HAT SICH bereits gemeldet und zwar wie am Anfang mit einer ARN Nummer die von meiner Bank nicht nachverfolgt werden kann.

auf mehrfacher Anforderung meinerseits auf Änderung der Kontodaten wurde alles abgelehnt und gesagt das Konto wurde von der Zahlungsstelle überprüft.

(Sie überweisen auf eine Kartennummer die nur für mich da ist um Sachen zu überweisen, aber auf diese Karten Nummer kann man kein Geld senden.)

Dear Gizbo Casino,

Could you please provide us with an update on the situation?

I look forward to your response.

Dear Stefan,

Unfortunately, there is no update from our side, since the problem is still being solved on the payment provider's side. We will keep you posted.

Best regards,

Gizbo Casino

Vielleicht einfach mal ganz einfach neu auf meine gewünschte iban auszahlen dann würde es kein Problem geben ihr idioten

Dear Nebelfleck,

I recognize that this situation is frustrating for you, and I appreciate your patience. To help move things forward, it would be best to communicate your request in a clear and courteous manner. This will give the support team the opportunity to assist you as efficiently as possible.

Dear Gizbo Casino,

Please let us know as soon as you have any updates regarding the case.

I look forward to your response.

Dear Stefan,

We kindly ask you to extend the timer and give us more time to respond, as the issue is currently being handled on the payment provider’s side and is beyond our control at the moment.

Thank you for your understanding.

Best regards,

Gizbo Casino

Dear Gizbo Casino,

Thank you for the update.

I will extend the timer by an additional seven days to allow more time for the matter to be resolved on the payment provider’s side.

Wie kann es denn sein das es jedes Mal eine Verlängerung gibt.

wie schwer ist es bitte das Geld meinem spielkonto wieder gut zu schreiben?

Dear player,

The payment provider has now given us a response regarding your transaction. All the details are included in the email that our support team has sent to your mailbox. If you have any further questions, please feel free to let us know.

Best regards,

Gizbo Casino

Dear Gizbo Casino,

Could you also provide us with the statement here in the thread?

I look forward to your response.

Dear Stefan,

Details have been sent to [email protected].

Best regards,

Gizbo Casino

Dear Nebelfleck,

Did you manage to follow the casino's instructions and contact your bank with the provided ARN number?

I look forward to your response.