The player from Germany has been waiting for a €900 withdrawal from GIZBO Casino since September 29th, and after daily contact with support, he receives excuses about the payment system. He has been waiting for a response for 7 days after being provided with a transaction number that the bank cannot trace.
Gizbo Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
5d 11h 7m 16s
Gizbo Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
I have been waiting for my €900 withdrawal from GIZBO Casino since September 29th.
After writing to support every day, I was given a different transaction number that I should provide to the bank to track the payment.
after calling the bank "they couldn't help me because they can only trace payments made by themselves"
I wrote to support again.
I've been waiting for a response for 7 days now, and every day I get the excuse from support that they're waiting for a response from the payment system.
maybe someone can help me.
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3 months ago
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Dear Nebelfleck,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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3 months ago
Translation
I have already successfully withdrawn
I successfully passed the Kyc verification and collected the winnings without bonus credit
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2 months ago
Thank you for your reply. What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
Could you please forward me the most recent communication between you and the casino customer support regarding the delay in processing your payment? My email address is [email protected]. I appreciate your patience and cooperation.
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2 months ago
Thank you very much, Nebelfleck, for providing all the necessary information. I will now transfer your complaint to my colleague, Stefan ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.
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2 months ago
Dear Nebelfleck,
I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.
At this point, I would like to invite a representative from Gizbo Casino to join this conversation and assist in addressing the complaint.
Dear Gizbo Casino,
Could you please provide your comments regarding the situation?
Thank you in advance for your cooperation and for sharing any relevant information.
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2 months ago
Hello, dear player and Casino Guru representatives! We’ve already reached out to our payment provider regarding this particular transaction and are currently waiting for their response. Unfortunately, the speed of their reply is beyond our control, as it depends on their internal processing times.
Please rest assured that our team is closely monitoring the situation and doing everything possible from our side to speed up the resolution. We fully understand how important this matter is for you and appreciate your patience and understanding while we work to get this sorted.
Best regards,
Gizbo Casino
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2 months ago
Dear Gizbo Casino,
Thank you for your response and the information provided. Please continue to keep us informed regarding the progress of this matter. I will extend the timer by an additional seven days for your convenience.
I look forward to your response.
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2 months ago
Dear Stefan,
For our part, we will also inform you about the news in this thread.
Best regards,
Gizbo Casino
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2 months ago
Translation
Good day,
Casino GIZBO has already contacted me, as before, with an ARN number that my bank cannot trace.
Despite my repeated requests to change the account details, all requests were rejected, and I was told the account had been checked by the payment office.
(They transfer money to a card number that is only for me to transfer things, but you cannot send money to this card number.)
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2 months ago
Dear Gizbo Casino,
Could you please provide us with an update on the situation?
I look forward to your response.
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2 months ago
Dear Stefan,
Unfortunately, there is no update from our side, since the problem is still being solved on the payment provider's side. We will keep you posted.
Best regards,
Gizbo Casino
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2 months ago
Translation
Maybe just simply pay out to my desired IBAN again, then there wouldn't be a problem, you idiots.
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2 months ago
Dear Nebelfleck,
I recognize that this situation is frustrating for you, and I appreciate your patience. To help move things forward, it would be best to communicate your request in a clear and courteous manner. This will give the support team the opportunity to assist you as efficiently as possible.
Dear Gizbo Casino,
Please let us know as soon as you have any updates regarding the case.
I look forward to your response.
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1 month ago
Dear Stefan,
We kindly ask you to extend the timer and give us more time to respond, as the issue is currently being handled on the payment provider’s side and is beyond our control at the moment.
Thank you for your understanding.
Best regards,
Gizbo Casino
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1 month ago
Dear Gizbo Casino,
Thank you for the update.
I will extend the timer by an additional seven days to allow more time for the matter to be resolved on the payment provider’s side.
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1 month ago
Translation
How is it possible that there's an extension every time?
How difficult is it to credit the money back to my gaming account?
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1 month ago
Dear player,
The payment provider has now given us a response regarding your transaction. All the details are included in the email that our support team has sent to your mailbox. If you have any further questions, please feel free to let us know.
Best regards,
Gizbo Casino
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1 month ago
Dear Gizbo Casino,
Could you also provide us with the statement here in the thread?
I look forward to your response.
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1 month ago
Dear Nebelfleck,
Did you manage to follow the casino's instructions and contact your bank with the provided ARN number?
I look forward to your response.
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1 month ago
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No, I couldn't. Once again, a woman was named who cannot be traced back to the bank.
I don't understand what the problem is with telling the payment system to transfer the money back to my Gizbo balance so I can initiate the withdrawal myself. Oddly enough, it always works.
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1 month ago
Dear Nebelfleck,
Thank you for your response.
To clarify, the purpose of providing the ARN is to enable your bank to trace the transaction on their side. Unfortunately, without confirmation from the bank based on the ARN, we are unable to investigate this matter further or escalate it with the payment provider.
Regarding your suggestion to have the funds transferred back to your Gizbo balance, this is not a step that can be initiated arbitrarily and typically depends on the status of the transaction within the payment system. For this reason, confirmation from your bank remains essential.
We therefore kindly ask you to contact your bank again and request that they trace the transaction using the ARN provided. Once you are able to obtain any feedback or confirmation from the bank, we will be happy to continue assisting you.
Thank you for your understanding. We look forward to your response.
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3 weeks ago
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It's outrageous that they're siding with the casino after repeating the casino's own answers. They're 100% affiliated with the casinos and their sole purpose is to keep people waiting for longer payments. They give people who submit complaints the impression that they'll be helped, but ultimately they do nothing to ensure their complaints are taken seriously.
It's unbelievable that they gave the casino four months to respond and then even defended them. Unbelievable!!?
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3 weeks ago
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Read my message where it says it's not traceable by the bank because it's a fake... fake!!! fake number. Check it!!!
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1 week ago
Dear Gizbo Casino,
Could you please provide us with the proof of payment as well as the document in which the ARN is fully visible? You may send the documents to my email address at [email protected].
Thank you very much in advance for your cooperation.
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3 days ago
Dear Stefan, the last message was sent by mistake.
Dear player,
Did you contact Qards GmbH directly?
Best regards,
Gizbo Casino
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2 days ago
Dear Gizbo Casino,
Thank you for your prompt response.
We would greatly appreciate it if you could provide us with the proof of payment and the document where the ARN is fully visible.
Dear Nebelfleck,
Could you kindly address the casino's inquiry regarding whether you have reached out to Qards GmbH directly?
We eagerly await your response.
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2 days ago
Dear Stefan,
We need the player's confirmation that he has contacted Qards GmbH directly.
Best regards,
Gizbo Casino
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2 days ago
Translation
Hello, yes, I contacted Quarz directly. I can't send you a confirmation because they don't issue them. I find it outrageous that everyone wants confirmation, as if I wouldn't contact them when it comes to my money. I didn't even receive confirmation of the transfer from Gizbo Casino. I've already been waiting 4.5 months for my money. Not everyone is as indifferent as Gizbo.
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yesterday
Dear Nebelfleck,
Could you please provide a copy of your bank statement covering the period from 1 September 2025 to today, so that we can verify whether the payment from the casino has been received?
You may send the document directly to my email address at [email protected].
Thank you for your cooperation.
