Gizbo Casino - Player’s winnings haven’t been received yet.

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Dear Crash777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Crash777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Crash777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The money was never returned.

Dear Crash777, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding this complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

I withdraw 15 USDT once.

I'm attaching screenshots.

So I went through the verification procedure twice, sent a lot of photos and selfies

I chatted with the support service about the payment, they don't say anything, they just say to wait.

Dear Crash777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Crash777,

I am so sorry to hear about your problem with the Gizbo Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gizbo Casino representative to join this conversation and participate in resolving this complaint.

Dear Gizbo Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello, dear player and Casino Guru representatives! The player’s account was placed under additional verification in accordance with clause 10.4 of the Terms and Conditions:

If the GIZBO Sports Platform suspects unfair play, it reserves the right to restrict withdrawals for up to thirty-one (31) calendar days to conduct an account verification. The methods and results of this verification process are confidential.

We would like to inform you that the review has been completed today, and the player is now able to proceed with withdrawals.

Best regards,

Gizbo Casino

Dear Gizbo Casino,

Thank you for your reply and for informing us that the player can now withdraw his balance.

Dear Crash777,

According to the casino, you can now request a withdrawal.

Let us know if you do so and whether your balance is successfully withdrawn.

You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Crash777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor