Gizbo Casino - Player’s winnings are missing due to delayed withdrawals.

I am submitting this complaint because I am missing €21,000 of my casino winnings due to failed withdrawals through Gizbo’s payment processor, VerserPay.

On 20th August at 02:00 I requested withdrawals totalling €40,205.50 (40× €1,000, 1x205.50 ). My bank (Revolut) rejected and reverted 24 transactions back to VerserPay the same day at 09:05 and left 1 pending in my account, after that volume of transactions Revolut blocked and restricted any incoming or outgoing transactions. ( Limit for withdraw is 1000€ )

So far, Gizbo Casino has only credited me back €3,000 on 29th August saying they will come back batches, now 2 days later on 31.08 they are claiming that VerserPay informed them the remaining €21,000 "reached me." This is not true — Revolut has confirmed in writing that all 24 payments were rejected and none were credited to my account.

I have repeatedly asked Gizbo Casino to escalate this to VerserPay’s reconciliation department and to provide proof of credit (SEPA confirmation / End-to-End Reference IDs) if they truly believe the money was sent to me. They have provided no such proof.

At this moment:

Revolut confirms all payments were reverted back to VerserPay.

Gizbo/VerserPay only show €3,000 received and refuse to investigate the missing €21,000.

My funds are stuck in limbo, and Gizbo is not taking responsibility.

Today on 1st of September they saying I have to wait 20 days but I refuse because all payments were reverted in the same time.

This situation has caused me and my family severe financial distress. I kindly request CasinoGuru to mediate this case and require Gizbo Casino and VerserPay to trace and release the missing €21,000.

Thank you for your assistance.

p.s I can also provide my bank information and statement + other files regarding Gizbo misleading non existing information they told me.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gizbo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did any winnings reach your account?
• Have you previously withdrawn winnings from the casino successfully?
• Could you please share proof that Revolut rejected transactions?
• Send emails or chat transcripts or other evidence to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

There were only problems with this Verserpay they use.

30x1000€ was sent by them. First 5 came i to my account but after that Revolut blocked it and reverted 24 of them back and 1 left pending in there.

Gizbo provided me with all 5 receipts from verserpay, claim I have received the rest (based on Verserpay word I guess, because they refuse to send me any receipts for what i have supposedly "received")

Gizbo credited my account for 3000€ and 21000€ i have "received" end of the story.

I’ll sent you proof of email, since there is a lot on sensitive information.

Thank you.

Thanks for providing the evidence.

Have you contacted Revolut and asked for assistance regarding the reverted transactions?

Could you please share what response you received?

Please let me know.

I have reveived 21000€ from Gizbo a week ago but right now I am still waiting on 1000€ which was pending on my bank and were reverted back to them..

Thanks for the update.

• Do I understand correctly that the transaction from August 20th previously pending has been reverted?
• Have you received any explanation from your bank?
• Have you received any assistance from the casino regarding the issue?

Please let me know.

NOW GIZBO IS CLAIMING THEY HAVE ADDED ALL MONEY MISSING (WHICH WAS 25K) but they have added only 24K while dragging it for weeks for me to "wait an answer from payment system"

sorry but i just have no words.

Last day (which was 20 days) in the morning they claimed that there was only 24K reverted, even after sending them my bank statements while asking them to send confirmation statements too so they can actually back up what they are saying. They can’t.

and the same day in the evening they are claiming i have received 25000€ back to my balance.

1000€ is still missing but they have closed my case, claiming I have received all my money. They refuse to send me anything. Personal manager promised me email full of proof - nothing. When ask for update managers are ending chats.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear User777,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Gizbo Casino to join this conversation and assist in addressing the complaint.

Dear Gizbo Casino,

Could you comment on the situation?

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello, dear player and Casino Guru representatives! We have already submitted a request to the payment system on September 25 regarding the €1000 withdrawal and are currently awaiting an update on this matter. As soon as we receive a response, we will immediately reach out to the player.

Best regards,

Gizbo Casino

Dear Gizbo Casino,

Thank you for your prompt response and continued cooperation.

We kindly ask that you keep us informed of any updates regarding this matter.

Dear User777,

Could you please confirm whether you have made any withdrawal requests to date? Additionally, could you let us know the current balance in your casino account and whether you intend to withdraw the remaining funds?

We look forward to your response.

No updates from Gizbo.

Well there was one - sent me a statement from different payment system (which i did actually received) and clamed that it’s that one..

no no, I have not received my money still

Dear Gizbo Casino,

Upon reviewing your Terms and Conditions, I noted that the daily withdrawal limit is €4,000 and the monthly withdrawal limit is €125,000. I kindly request that you adhere to these stated terms and process the player’s payment accordingly.

I look forward to your prompt response.

Hello, dear player and Casino Guru representatives! According to the messages from our Support Team, the player has already received a response from the payment system regarding the transfer. However, after providing confirmation that the funds were returned to the sender, another request was submitted to the payment system. We are currently waiting for their response once again.

Best regards,

Gizbo Casino

Dear Gizbo Casino,

Thank you for your response.

Could you kindly clarify the situation in more detail? Based on your message, it appears that the initial €1,000 withdrawal was returned to the casino, and subsequently, the player submitted a new withdrawal request for the same amount. Is that correct?

I would appreciate your confirmation and any additional information you can provide regarding the current status of the payment process.

I look forward to your response.

No… Gizbo was claiming they have returned all missing payments (while not showing any proof of statements etc) when I asked when this missing 1000€ has credited back, they didn’t said anything.

because they have not.

so i asked who is lying here - payment system Verserpay or Gizbo itself.

now once again they are dragging this more by asking payment system same question.

I have not received last 1000€ which was reverted back to them by my bank.

Gizbo has credited last missing amount back to my gaming account! Thanks Gizbo and CasinoGuru!

Dear User777,

Thank you for your response and for confirming that the funds have been credited back to your casino account. Could you please confirm whether we may consider this case resolved, or if you intend to proceed with withdrawing the funds from the casino?

Your clarification will help us determine the next appropriate steps. I look forward to your response.

Everything is resolved. There has been no problems with money withdrawl but they should find better payment systems. Otherwise - I love Gizbo!

Dear User777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru