GETX Casino - Player's account has been closed without explanation.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has your second withdrawal request for 8,100 RUB been paid, cancelled, or is it still pending? Have you received any further information about it since your account was blocked?
• The support agent mentioned a verification request, while you said you had not been asked to verify your account. Did you receive any request by email, in the app, or through another channel? If so, what were you asked to provide?
• Which games did you play with the deposited funds, and did you use a bonus? Please also send me the complete chat conversation with the casino, including any later replies, at veronika.f@casino.guru and mention complaint 232783.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika