The player from Japan faced issues with the KYC process and reported unhelpful support in resolving these matters. They had been unable to contact the VIP manager for over five days, which led to feelings of distrust towards the new casino. The Complaints Team attempted to assist by requesting further communication and information from the player regarding the casino's responses, but due to a lack of cooperation from the player in providing the requested details, the complaint was closed.
GenieJackpot Casino - Player has concerns with KYC process.
Closed
Our verdict
Other
Amount: 6,637 USD₮
GenieJackpot Casino
Safety Index:Below averageCase summary
Discussion
