The player from South Africa sought assistance with withdrawing money, depositing, checking his balance for winnings, and finding games to play. The player did not provide further details or respond to requests for more information from the Complaints Team. Consequently, the complaint was closed due to lack of communication and inability to proceed with an investigation. The player retained the option to reopen the complaint by resuming contact with the Complaints Team.
Gbets Casino ZA - Player needs help with account withdrawals and deposits.
Closed
Our verdict
Player stopped responding
Amount: R1,000
Gbets Casino ZA
Safety Index 5.7 Below averageCase summary
Discussion
Public
Public
4 months ago
I need help on how to withdraw money and how to deposit and how do I see my balance if I had win some money and also how do I find some games if I want to play
Public
Public
4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
4 months ago
Hello,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Gbets Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
Public
Public
3 months ago
Dear Melusi0791041933,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
