GarrisonBet Casino - Player’s withdrawal is delayed.

I made my first withdrawal request on 29/12/2026. And every 3 days or more they cancel my request and state that something is wrong with the ID I have provided. The current issue is because my electricity bill states that my address is

296 Burton Road

Midway

Swadlincote

Derbyshire

DE11 7LY

and the address they have on record (dont know where from) is

296 Burton Road

Swadlincote

DE11 7LY

I have provided a bank statement that has the shorter address on but still they have cancelled my withdrawal request for £500.00 and have not sent me an email to confirm why this time.

I have also requested a copy of their complaints procedure which they have failed to provide.

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Dear Wolfie1968,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are there any documents in your account that are currently pending verification?
• Could you please explain what kind of document you sent to the casino for verification of your address?
• Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila