GarrisonBet Casino - Player’s withdrawal is delayed.

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Dear Wolfie1968,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are there any documents in your account that are currently pending verification?
• Could you please explain what kind of document you sent to the casino for verification of your address?
• Have you received any communication indicating the status of your latest document submission?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They requested:

Copy of my bank statement

Copy of front and back of card used with certain information covered up

Government or Gas/Electric supply letter with address clearly shown - have provided energy supply bill but they have queried how the address is laid out. I do not have an alternate but the address on my bank statement is as they requested. Please note that they are both the same address just one as the town area and county on it and one doesnt.

I have provided the front and back of my driving licence

Finally a selfie with my ID showing clearly at the side of my face.

Dear Wolfie1968,

Thank you for your reply. Could you please forward all relevant evidence along with your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Hello Attila, i have sent you a series of emails and copied you in on my latest correspondence with Garrisonbet.

Dear Wolfie1968,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Wolfie1968,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

Thank you for update

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Hadi

They have actually started paying me, though they are only allowing me to withdraw £500 at a time and it takes 3 days between withdrawal requests. Site states that I am allowed to have 3 pending withdrawal requests at any one time, but it wont let me have more than 1. At least the money is coming if only slowly

Dear Wolfie1968,

Thank you for the update. Please keep us informed.

Dear Wolfie1968

do you have anymore update regarding your situation?

i will extend the time for more 1 week for you.

I received 3 payments of £500 and then they started saying that there was an error on the payment method but have not told me what. 2 withdrawal requests now either show ERROR or cancelled. I have made a bank transfer withdrawal requests rather than a payment on to Visa card as they suggested. I did this on 8th March and so far have had no further communication with the Payments team. The support team has simply stated that the payments team is dealing with it.

Dear Wolfie1968,

thank you for your update, please keep us updated.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Wolfie1968,

I have tried to contact the casino multiple times but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will now mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through their website at https://anjouangaming.com/submit-dispute/. They have additional tools and options to assist players in these situations. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at (hadi.a@casino.guru). I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Hadi