GarrisonBet Casino - Player’s withdrawal is delayed.

I have tried to withdraw £500 from garrison bet and they keep cancelling my withdrawal they’ve asked me to provide id/ proof of address etc but keep coming back with more stuff the live chat is to otic

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents have you provided to the casino for verification so far, and when exactly did you send the most recent one?
• Have any of your documents been reviewed and approved by the casino's verification department?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• Which documents have you been asked to provide most recently? Are there still any documents pending approval in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have sent proof of address, passport, pic of me with id, and bank statement showing deposit, I’m unsure I keep getting robotic responses. They keep asking for the same things over and over. I played slots with no bonus. They last asked for me holding my passport yesterday.

Please forward me all the communication between you and the casino customer support regarding the verification requests at veronika.f@casino.guru. Thank you for your patience and cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jodyhargadon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika