The player from the United Kingdom has been trying to withdraw £500 from Garrison Bet for two weeks, but her withdrawal keeps getting canceled. Despite providing ID and proof of address, the casino continuously requests additional documentation, and she finds the live chat unhelpful.
GarrisonBet Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 6h 42m 58s
GarrisonBet Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
3 days ago
I have tried to withdraw £500 from garrison bet and they keep cancelling my withdrawal they’ve asked me to provide id/ proof of address etc but keep coming back with more stuff the live chat is to otic
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which documents have you provided to the casino for verification so far, and when exactly did you send the most recent one?
- Have any of your documents been reviewed and approved by the casino's verification department?
- What types of games did you play?
- Did you accumulate your winnings with or without a bonus?
- Which documents have you been asked to provide most recently? Are there still any documents pending approval in your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
