GarrisonBet Casino - Player believes that their withdrawal has been delayed.

My withdrawels are being cancelked they wont let me withdraw keep making excuses

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Dear Jeanjoe,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jeanjoe,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It has still not been resolved its 1500 pounds.All verification subbmitted in PDF as requested keep making excuses.

Dear Jeanjoe,

Thank you for your update.

In order for us to properly review your case and proceed further, could you please share the exact website URL (link) of the casino you were playing at?

Since the casino is currently listed as "Unpublished," we need the correct web address to identify the operator and verify the details.

Please also confirm:

• The exact date when you requested the withdrawal.
• The current status shown in your account (pending, cancelled, rejected, etc.).

Once we receive the casino URL and these details, we will be able to move forward with your complaint.

Thank you for your cooperation.

Hi its Gassino bet i originally signed up for Castle Bingo thats the App i have but once i go in its Garrison bet.

i have loads of emails where they say it be in tommorrow always excuses

Dear Jeanjoe,

Thank you for the clarification.

In order for us to properly review your case and proceed further, we kindly ask you to provide supporting evidence.

Could you please upload the following screenshots:

1. Your casino account balance (showing the current total amount).
2. Your withdrawal history (showing all requested withdrawals and their status – pending, cancelled, rejected, etc.).
3. A screenshot confirming the total £1,500 balance you mentioned.
4. Copies of the emails where the casino states that the payment will be processed "tomorrow" or provides other explanations for the delay.

These screenshots will help us verify the timeline and assess whether the withdrawals are being repeatedly cancelled.

You may upload the screenshots directly in this complaint thread. If any information is sensitive, you can mark it as private.

We look forward to your reply so we can move forward with the case.

Karla

Dear Jeanjoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru