The player from Mexico reports issues with multiple deposits at Ganamax, claiming they were not reflected in her account and were subsequently blocked due to a 'reversed payment.' Despite addressing these concerns multiple times and gathering evidence, she has not received a satisfactory resolution or clear explanations.
Ganamax Casino - Player's deposits are delayed and account is closed.
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Ganamax Casino
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1 week ago
Translation
Dear All,
I am formally submitting my complaint regarding my account at "Ganamax"
In October and November 2025, I reported deposits that were not correctly reflected in my account.
The first deposit was on 20/10/2025 at approximately 23:18
I want to mention that before the first deposit claim, I contacted the casino's help chat to report that I couldn't access some games and was getting an "unexpected error" message. Then, about three hours after the report, I made a deposit of $200, but it wasn't reflected in my game balance. Later, the help chat replied that the deposit had been applied correctly and that I had bet, played, and lost the entire amount on the game "Fortune Tiger," which is impossible since it's one of the games I couldn't access.
I have evidence that days later, the "FORTUNE TIGER" game record and the $200 deposits did not appear in the game history.
And suddenly, as if by magic, the records appeared, but with inconsistencies.
The second deposit claimed is for the amount of $100 dated 04/11/2025
receiving the same response as the previous claim
Despite multiple attempts at clarification, I did not receive a satisfactory solution.
I recently logged back into my account and discovered it's now blocked due to a "reversed payment." I haven't received a clear explanation or any proof to support this claim.
I consider it relevant to mention that Ganamax uses the same payment provider as Brazino777: UNOCAPALI LA PAZ OPERADORA, SA DE CV (Official Letter DGJS/1580/2021). In both cases, the pattern has been similar: lack of concrete evidence, contradictory responses, and blocking or restriction of functions without documented justification.
Solicitous:
Refund of unapplied deposits or crediting them to my game balance
Detailed evidence of the alleged reversed payment.
Exact date of the movement.
Payment method involved.
Formal proof from the payment provider that supports the claim.
I have approximately 30 screenshots related to this case and I am willing to provide the necessary evidence for your analysis, as there are inconsistencies in the record of the game "FORTUNE TIGER" where the balance increases without any recorded winnings.
Thank you for your attention, and I await an objective review of the case.
Sincerely,
Adriana *****
Mexico
Edited by a Casino Guru admin
Automatic translation:
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1 week ago
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CASINO GANAMAX.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share receipts confirming the relevant deposits were made to the casino?
- Are there any returns recorded on your bank statements since the deposits were made?
- Could you please share with me your communication with the casino regarding the allegations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
TranslationDear Tomas
I already sent an email to tomas@casino.guru with the detailed information and part of the evidence
I would appreciate it if you could inform me if this information was not received so that I can resend it.
I await your response
Thank you for your attention.
Sincerely,
Adriana ****
Edited by a Casino Guru admin
Automatic translation:
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yesterday
Thanks for your patience.
I went over the information you provided here and via email.
Share with me the communication where the casino accuses you of reversing payments.
Looking forward to your reply.
