Gamix Casino - Player's withdrawal has been delayed.

Hi,

I would like to raise a complaint against Gamix casino. I have made several deposits on the site and was quite lucky with the last one. Once my balance hit 1.2 ETH I decided to withdraw my funds. Once I have submitted the withdrawal request the pop-up said that the funds should arrive to my account in a few seconds. After waiting for over an hour I decided to reach out to the Live chat, they told me that my withdrawal request will be approved within 48 hours.

It has now been over 65 hours and I have not received a cent from this casino. Live chat constantly tells me that they have forwarded the case to some team, that I will receive my funds very soon, but nothing happens.

I do think that this casino does not pay out and just scams people.

P.S. KYC was not passed as it was not requested by the casino at any point.

I did take a deposit bonus which I canceled sometime in the middle of my gameplay.

Dear Inrel19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi, casino now deliberately tries not to pay, they have cancelled my request without any reason after I have waited for it to be confirmed for over 96 hours...

Hello, I can confirm that withdrawal has been received.

Thank you Casinoguru for your time and thanks to the casino for being fair.

Dear Inrel19,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru