GamealotRoyale Casino - Player's withdrawal is delayed due to technical issues.

I am filing a complaint against Gamealotroyale.com casino regarding a technical issue with my welcome bonus wagering and a complete lack of customer support. I made a deposit of 20,46 euros and selected the first welcome bonus.

I activated the bonus and started wagering. At first, the wagering progress bar/meter was working normally. However, almost immediately at the beginning of my session, the wagering completely stopped progressing and became permanently stuck.

I have been playing for several hours, but the wagering requirement is locked and does not move at all. Because of this, the system treats my funds as locked bonus money, and I am unable to make a withdrawal. My account balance is currently 836,26 euros. All of these funds are now locked as bonus money, even though I am certain that I have already wagered the required amount based on my extensive gameplay. Furthermore, there is a strict time limit on this bonus. These locked and stuck bonus funds are set to expire in just a bit over 6 days. Because the casino is ignoring me, I am at risk of losing my entire balance due to their technical error. I want to emphasize that I have strictly followed all the bonus terms and conditions. I have not played forbidden games, and I have not exceeded the maximum bet limit, and I have followed all applicable bonus rules.

I have tried to contact the casino multiple times to resolve this. Their live chat has only an automated bot that cannot help, and I have sent several emails to their support team. The casino is completely ignoring my messages and has failed to provide any response.Since the casino refuses to communicate or fix this technical error, I am asking for your help to mediate this issue urgently before the bonus expires. I want the casino to either fix the wagering tracker, manually update my wagering progress based on my gameplay history and allow me to withdraw my funds.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please confirm whether the bonus wagering occurred on eligible games?
• Could you kindly inform me of the current amount you have remaining in bonus funds?
• Could you please provide your game history and highlight the rounds that were not counted toward the wagering requirement?

You can send the game history to my email at attila.g@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila